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FAQ
Q:How long is the warranty?
A:we promise you the 1-year warranty and if you have any problem, we will solve your problem until you feel satisfied with us. Know more about our warranty policy.

Q:What is your return and exchange policy?
A:all orders come with 30 day money back guarantee. View more about return and exchange policy,click here.

Q:When will my order ship?
A:all orders ship within 1-2 business days after your payment clearance.

Q:How much does shipping cost?
A:we offer free worldwide shipping on all orders.Find out more about shipping policy

Q:How to become our member?
A:
Please see our
account & log in help.

Q:How can I place an order?
A:There are two ways to place an order,one is a quick payment method and the other is becoming our member.Step by step tutorial, click here.

Q:I have a discount code, where do i enter it?
A: redeem your discount by entering the code at the checkout stage. Codes will only work at Langsdom.com. Happy shopping! Step by step tutorial, click here.

Q:What payment methods do you accept?
A:we accept Paypal what we recommend.you can purchase using visa, mastercard or debit, and credit cards, too. (if the card has a symbol for visa or mastercard, it should work!).

Q:payment isn't working for me! what can i do?
A:Please double check your shipping and billing details are complete and correct, and try checking out using a different web browser. still having an issue? Contact us or contact your bank about the payment.
 
Q:are payment and shopping on your site safe & secure?
A:totally. our checkout page uses ssl, and you can pay via card or paypal.
 
Q: Is our product original?
A:We are Langsdom official shop, we are the founder of Langsdom brand, we have our own factory, all the goods we sell in our store are original.You can also check the product with our Product Verification system
 
Q:what does pre-order mean?
A:You'll see the option on the product page when purchasing a pre-order headphone.we'll give you an estimated time frame and make sure you receive your order as soon as stock is available.
 
Q:How do I track my order?
A:Got a Langsdom account? Log into your account, click onto the my order,you can find your tracking information here.
I don't have an account yet.After your item have been shipped,you'll receive a shipping confirmation email. You will be able to track your order through the tracking link on the email. If you haven't received an email yet, not to worry! Your order will usually take around 24-48 hours to be dispatched.Please note, tracking can take around 24-48 hours to update after dispatch.
 
Q:I have received a faulty item
A:In the event you have received a defective item, please contact us immediately with the following information:  
Your order number (Found on your account)
Which item is damaged
A description
Photographic evidence
All claims for parcels arriving damaged must be made within 7 days of the delivery date.
 
Q:How can i unsubscribe from emails?
A:simply click the 'unsubscribe' link in the footer of the email, or contact us.
 
Q:What products do you have?
A:We have a wide range of headphones, from wired headphones to wireless Bluetooth headphone.You can visit our website for more information.
 
Q:If I want to work with Langsdom, how can i get involved?
A:if you're a retailer/ affiliate/ blogger/youtuber and want to work with us, then simply drop us a message here.