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About logistics

Langsdom official website currently supports the following logistics methods
The seller default logistics time is 5-20 days, the whole store support global free package delivery
If you want to receive our goods faster, you can use more convenient logistics channels, such as:
DHL logistics time is 3-7 days, the delivery range is: Europe and the United States and other developed countries.
• The requirement of consumption amount: if the consumption is less than $50, $15 freight will be added
• If the consumption is higher than $50 and lower than $80, you need to add $8 for the freight
• The cost is higher than $80, including delivery by DHL
UPS logistics timeliness is 3-7 days, and the delivery range is: Europe, America and other developed countries and regions.
The requirement of consumption amount: if the consumption is less than $50, $15 freight will be added
If the consumption is higher than $50 and lower than $80, you need to add $8 for the freight
If the cost is higher than $80, UPS includes the delivery
Its own overseas 
warehouse
logistics time limit is 3-5 days, the delivery range is: only designated delivery country region
(please refer to the payment page for details)


After-sales service (only for related products sold on this website)

1. The products sold on the Lansdom brand official website are guaranteed with 15 days of no reason to return the products. (From the date of receipt of the product)
2. The products sold on the Lansdom brand official website, if there are quality problems, we provide 30 days customer service included returning, exchanging, resending, etc. (From the date of receipt of the product)
3. From the date of receipt, for more than 30 days, the products sold by the Lansdom brand official website are guaranteed with after-sales service, the service is not limited to return, exchange, maintenance, etc. If there's related cost, must be covered by customer.
4. The products sold by the Lansdom brand official website are guaranteed with one-year warranty after-sales service and permanent after-sales consulting service.
5. If the products sold by the Lansdom brand official website involve returning, the logistics costs and taxes should be covered by the customer; if the products need to be repaired, the maintenance costs, the return logistics fees and taxes should be covered by customers.

After-sales service process:
1. Online message from buyers, including order number, product model and product specific problem feedback
2. The seller confirms the product order information and consults the buyer about the use status
3. The seller understands the specific reasons for the product problems
4. The time limit for refund is 1-3 days.
Such as:

Refund application procedures:
(1) Log on to the official website www.langsdom.com
(2) Enter into My order
(3) apply for return
(4) seller processing
(5) confirm return
(6) Provide the return slip number
(7) The seller confirms receipt of goods
(8) The seller has agreed to get a refund
(9) the buyer provided the accounts
(10) Attending the completion of after-sales service

Note: if the use of the product is abnormal due to human reasons, we will timely answer your questions about the product, but if additional maintenance costs are needed, you should also bear the corresponding costs and responsibilities.

 
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